Refund Policy

For orders handled by our store, requests are eligible only when an item arrives damaged, defective, incorrect, or materially different from its description. We do not offer returns simply because a customer changes their mind.

Request window and evidence

Within this website order process, submit the request within 30 days after delivery and include the order reference, purchasing email, a clear explanation, and photographs or video that show the issue.

For customers using this store, keep the item, accessories, labels, and packaging while the request is reviewed. Do not send anything back unless written return instructions have been issued.

Review and outcome

In our merchant workflow, we may request additional evidence or troubleshooting details to confirm the condition and determine whether the request fits this policy.

For purchases accepted here, an approved case may result in a replacement, a refund to the original payment method, or another remedy required by applicable law. Availability, the nature of the issue, and prior resolution activity can affect the selected outcome.

As part of this website service, shipping costs, unauthorized returns, ordinary wear, misuse, accidental damage after delivery, or problems caused by incorrect care are not refundable unless applicable law requires otherwise.

For orders placed with us, approved refunds are submitted promptly, but the payment provider can require additional business days to post the credit.

Contact details

Email: thotauma4616@gmail.com

Mailing address: 460 Doc Adams Rd, Mount Vernon, KY, 40456, US

Phone: (302) 575-4572